Question 1

Why do FAQs matter❓

Accepted Answer

FAQs are a great way to help you find quick answers to common questions about our service and create a better navigation experience.

Question 2

🍦 What's included in the price?

Accepted Answer

The price you see is your final total, which includes:
-Ice cream truck rental
-All ice cream and treats
-Full service time No hidden fees
The only additional charge may be a travel fee, if it applies based on your location.

Question 3

👥 What if I got a big crowd? Can I book more than one truck?

Accepted Answer

- Each of our trucks is fully equipped to serve up to 2,000 guests.
- For larger events or faster service, multiple trucks can be arranged upon request.
- We’re also flexible with split shifts or multiple locations—just let us know the plan when booking.

Question 4

💳 What is the Payment terms?

Accepted Answer

- No deposit required
- Pay after the event
- Accepted payments: Cash, Credit/Debit, Venmo, Cash App, Zelle, and Checks.

Question 5

❌ What is your cancellation policy?

Accepted Answer

- You can cancel at any time with no fees.
- We just ask for at least 24 hours’ notice when possible.

Question 6

📅 How far in advance should I book?

Accepted Answer

- We accept bookings anytime, even same-day or last-minute requests, when available!
- That said, it’s best to book early—especially during spring and summer—to guarantee your time slot.

Question 7

🌧️ What are my options in case of bad weather?

Accepted Answer

We operate rain or shine. If the weather becomes a concern, we’re happy to reschedule or cancel with no penalty.

Question 8

🌱 Do you offer allergy-friendly ice cream?

Accepted Answer

Yes! We carry a variety of allergy-friendly treats, including:
Nut-free
Dairy-free
Gluten-free
Egg-free
Vegan options
Let us know about any specific allergies—we’ll do our best to accommodate.

Question 9

🚚 Do you travel outside of your main service area?

Accepted Answer

Yes! We primarily serve the Massachusetts area, but we’re happy to travel further for an additional mileage fee. Just let us know your location when booking.

Question 10

⏱ How long will you stay at my event?

Accepted Answer

It depends on the package you book. For most events, we give plenty of time to serve all your guests and keep the party flowing.

Question 11

🍨 Can I customize the ice cream menu?

Accepted Answer

Absolutely! You can choose your favorite flavors, or even request special items in advance. We love creating a menu that fits your event.

Question 12

📸 Can we take photos with the truck?

Accepted Answer

Of course! Our truck makes a great backdrop for photos, and we’re happy to park in a photogenic spot at your event.

Question 13

👶 Is the ice cream kid-friendly?

Accepted Answer

Definitely! We offer smaller Ice Creams for little ones and can provide kid-favorite flavors that are safe and fun for children.

Question 14

🏫 Do you serve schools or public events?

Accepted Answer

Yes! We cater to schools, festivals, fairs, and fundraisers. We can also work with your school’s nutrition and allergy requirements.

Question 15

💲 Do you offer discounts for non-profits or large events?

Accepted Answer

We do! Discounts are available for schools, charities, and community events. Contact us with your details for a custom quote.

Question 16

🔊 Does the truck play music? Can we choose the song?

Accepted Answer

Yes, we play cheerful ice cream truck music when we arrive. For private events, you can request to turn it off or even choose a fun song for the occasion.

Question 17

🥶 How do you keep the ice cream cold during the event?

Accepted Answer

Our truck is equipped with professional freezers that keep ice cream at the perfect serving temperature — no melting, even on hot days.

Question 18

Do you offer allergen-free ice cream?

Accepted Answer

Absolutely! All our flavors can be made dairy-free and nut-free so everyone at your event can enjoy a sweet treat!

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FAQ

Frequently Asked Questions?